Made in California
Made in California™ Online Customer Service

Customer Service Policy
Welcome to Made in California™ customer service information page. It is our mission to provide the highest quality service and products possible to our customers. If you have any questions, please contact our office at or 916-351-1495.

Our Commitment and Guarantee
Your shopping at Made in California is safe. We guarantee, the security of your information. We use the latest security and encryption technologies. If for any reason, you are not completely satisfied with your purchase; we will gladly replace it or give you a refund.

How To Order
To purchase any product(s) click the "Add Item" button next to the desired item and it will be added to your shopping cart. To view your shopping cart, Click on "View Cart" image on the upper right of any page. The items you have chosen to order will display at the top of the shopping cart page. If you wish to delete an item, click the remove button next to the product.

When you have finished shopping, click the checkout link on the upper right on any page and proceed to Made in California checkout page. Fill out the checkout forms. The credit card and shipping information you enter for your purchases are securely submitted to our server. Credit card information is not stored on our servers. Credit card information is passed to the credit card authorization company and then deleted after the transaction is complete. We will send you an electronic receipt confirming your order. This receipt will include an order number for your future reference. In the event that you have to contact us by telephone or email, please indicate your order number for faster response.


WE WILL NEVER SELL OR RENT YOUR NAME, ADDRESS
OR ANY OTHER PERSONAL INFORMATION TO ANYONE.

Ordering by Fax or US mail
Ordering by Fax or US mail is very simple. Just shop like you are going to order online. When you get to the page that asks for your credit card information, just print that page or download a printable order form here. After printing the order page make sure all information is filled out and then Fax to 916-358-7095 or mail with a check to;

Made in California
705-2 E. Bidwell Street #104
Folsom, CA 95630

Return Policy
In the unlikely event that you are not satisfied or a product arrives damaged, you may return the merchandise in its original condition directly to our store within 15 days of receipt of the merchandise for a full refund. We can only refund shipping costs if the return is as a result of our error. To return any product, please call our store at 916-351-1495 and request a "Return Merchandise Authorization Number". Please save all boxes and packing materials and maintain any product in your refrigerator or freezer as appropriate, pending resolution. Please do not return the merchandise without authorization by our Customer Service Department.

Shipping and Handling
Made in California ships throughout the United States, including Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands. We try to offer the most cost effective and fastest shipping available.

Shipping charges are calculated based upon the weight of your purchase and shipping destination. We apologies for the high shipping cost, unfortunately this is out of our control. We just pass along the actual shipping and minimal handling cost. When you check out, you will be given the various shipping options available and will be shown the shipping charge based upon your requested option. The applicable shipping charges will be added when you submit the order for final credit card approval. Most orders are shipped within two business days. If an order will be delayed, we'll send you an email.

In some rare instances items will be shipped directly by our suppliers. We monitor these orders to ensure that they have been sent to you in a timely manner. Should you ever have any questions please contact our Customer Service Department at 916-351-1495 or email .

Our standard shipping in the United States is FedEx Home Ground. We, also, offer FedEx Smart Post Parcel Select. While the shipping cost are normally less, by choosing this method your package may take  2 to 4 days longer to be delivered to you. The package will be delivered by your US Postal Carrier. This option is especially great for P.O. Boxes and remote locations.

We will on occasion ship via USPS. Some items may require Overnight Delivery or Second Day Air Delivery. Orders outside of Continental United States may require special International shipping. On International orders, customers are responsible for any duties or taxes from their home country. If shipping cost are over our published rates, we will contact you for authorization before shipping. We ship to APO and FPO addresses. Most APO/FPO shipping is $15.95. We will contact you with the shipping cost after you place your order.


This map illustrates service schedules in business days for FedEx Ground shipments. For FedEx, a business day does not include Saturdays, Sundays, or holidays. FedEx does not count the day the item is shipped in their guarantee.
  Delivery commitment FedEx service
2 Business Days Delivery by 4:30 pm*** FedEx 2Day®
3 Business Days Delivery by 4:30 pm*** FedEx Express Saver®
1–6 Business Days* Delivery day based on distance to destination FedEx Home Delivery®
3-9 Business Days** Delivery by US Postal Service (Postal carrier) FedEx Smartpost®

*Delivery in 3–7 business days to Alaska and Hawaii.
** Delivered to P.O. Boxes and Home addresses by US Postal Service
***Delivery times are to most destinations

How To Contact Us

Should you have other questions, concerns, comments please contact us;

Phone: 916-351-1495
Fax:
916-358-7095
Email:

Online: Feedback
Mailing list: Subscribe or Unsubscribe
Storefront: www.madeincalifornia.net
Vendors: Submission Guidelines
Logos & Banners: Logos and Banners Page

Made in California
705-2 E. Bidwell St., #104
Folsom, CA 95630



Made in California is a BBB Accredited Business. Click for the BBB Business Review of this business - Gourmet Foods and Gifts in Folsom CA
         
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